Refund Policy

1. All Sales Are Final

Except as expressly stated in this Policy or as required by applicable law, all purchases are final and non-refundable. This includes subscriptions, renewals, and point packs. Because the Service provides immediate access to digital tools and generated results, you acknowledge and agree that access begins as soon as your purchase is completed.

Where mandatory consumer-protection law in your jurisdiction grants you a right to a refund or a cancellation/withdrawal period that cannot be waived, nothing in this Policy limits that right.

2. Subscriptions

Subscriptions are billed in advance on a recurring basis for the billing cycle you select (for example, monthly, quarterly, or annually) and renew automatically until cancelled. You may cancel at any time through your account or billing portal.

Cancellation stops future renewals only. It does not retroactively refund the current or any prior billing period, and we do not provide prorated or partial refunds for the unused portion of a billing cycle. After you cancel, you retain access to paid features until the end of the period you have already paid for.

3. Point Packs & One-Time Purchases

Point packs and other one-time purchases are delivered as soon as the purchase is completed and are final and non-refundable upon delivery. Points, credits, and other consumable entitlements have no cash value, are non-transferable, and are non-refundable, including any unused balance.

4. Duplicate Charges & Technical Errors

If you were charged more than once for the same purchase, or if a technical error on our side resulted in a charge for which the corresponding access, subscription, or points were not delivered, we will investigate and, where the error is confirmed, issue a refund or the appropriate credit. Please contact us promptly, and in any case within 60 days of the charge, with your account email and transaction details.

5. How to Request a Refund

To request a refund or report a billing issue, contact legal@bunnyscholar.com from the email associated with your account and include the transaction date, amount, and a description of the issue. We may request additional information to verify your identity and the purchase.

Please contact us before initiating a chargeback or payment dispute so we can resolve the issue directly. Filing a chargeback for a valid, delivered purchase may result in suspension or termination of your account.

6. Discretionary Refunds

Notwithstanding the foregoing, BunnyLabs may, at its sole discretion, issue refunds on a case-by-case basis. Any such refund is a one-time accommodation, does not waive this Policy, and does not entitle you or anyone else to a refund in any other circumstance.

7. Contact

Questions about this Refund Policy may be sent to BunnyLabs LLC at legal@bunnyscholar.com.